BOLSA
Su bolsa está vacía
Mi pedido
Tramitar pedido
Seguimiento de pedidos
Track your most recent orders by visiting the My Orders page in the My Account section or click here. Esta es la forma más sencilla y rápida de acceder a la información más actualizada de sus pedidos en jomalone.co.uk.
Una vez que haga clic en Mis pedidos, se le solicitará que inicie sesión con su dirección de correo electrónico y contraseña. Le facilitaremos un resumen de sus pedidos con información detallada sobre sus pedidos actuales y anteriores.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.
If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email.
Tenga en cuenta que el servicio de mensajería puede tardar hasta 24 horas en ofrecer información online sobre el estado de su envío una vez que este se haya tramitado.
Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. with Consumer Care.
If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.
ORDER STATUS DESCRIPTIONS
En tramitación
Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.
In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.
Dispatched
Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.
Can’t find the information you are looking for? Contact us or .
Product Recommendations/Advice
Having a hard time choosing a gift? Can’t find a scent right for you?
Our Stylists are ready to help you on Live Chat. Just ask away .
Cancelaciones de pedidos
Occasionally, we may need to cancel your order for one of the following reasons:
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation and we will refund your original payment method with the appropriate amount..
Please note that for security we are not able to amend an order or address information once you have confirmed your order.
If you wish to cancel your order, please contact us here immediately to discuss which options are available to you. See opening times here. Please note as we generally process orders very quickly it may not be possible to prevent your order from being dispatched. En este caso, le rogamos que proceda a la devolución de su pedido una vez recibido de conformidad con nuestra Política de Devoluciones.